Refund policy
This policy explains cancellations and refund requests for LingoX Pro subscriptions.
Last updated: August 15, 2026support@lingox.onlineCancel any time
When subscriptions are available, you can cancel from Plan → Manage subscription in the LingoX extension. Cancellation stops future renewals. The secure billing portal shows whether the selected cancellation takes effect immediately or at the end of the current paid billing period.
Requesting a refund
Email support from the address used for your LingoX account, include the order or transaction ID, and explain the issue. Requests made within 14 days of the charge are reviewed individually, including service availability and usage. This policy does not limit any mandatory consumer rights.
How refunds are handled
Approved full or partial refunds are processed to the original payment method by our payment provider. After the provider confirms a refund, banks and card issuers typically take 5–10 business days to show the funds. Refunded Pro access may end when the refund is processed.
Response time
We respond to cancellation, billing and refund requests within 3 business days. Contact us before opening a payment dispute so we have an opportunity to resolve the issue.